Effective Date: 3/29/2025
These Terms and Conditions ("Terms") govern your access to and use of av | nu (the "Platform"), a curated online marketplace owned and operated by av | nu, LLC ("Company," "we," "us," or "our"). By accessing, registering, or using the Platform, you ("User," "Seller," or "Buyer") agree to be bound by these Terms. Please read them carefully.
If you disagree with any part of these Terms, please do not use the Platform.
1. About av | nu
av | nu provides a curated online marketplace designed to connect independent brands ("Sellers") with shoppers ("Buyers") looking for authentic, high-quality products. We provide tools and technology to facilitate product discovery, transactions, and communication between Sellers and Buyers.
av | nu is not directly involved in the fulfillment, storage, or shipping of any items listed. Responsibility for products, shipping, and customer interactions rests entirely with Sellers.
2. Seller Eligibility and Requirements
By registering as a Seller on av | nu, you agree to the following conditions:
U.S.-Based Businesses Only: You must be legally established within the United States, and your products must be shipped from within the United States.
Unique and Authentic Products: Sellers must exclusively list products designed or created by their business. Reselling products from third parties, drop-shipping, or using generic or mass-produced items is prohibited.
Shipping and Return Policies: Sellers must provide reasonable, clear, and customer-friendly shipping and return policies. Sellers must adhere to their stated shipping timelines and refund policies.
Compliance with Applicable Laws: Sellers must comply with all federal, state, and local laws applicable to their products, business, and shipping practices.
3. Prohibited Items
Sellers are strictly prohibited from listing, promoting, or selling products that:
Promote or depict hate speech, discrimination, violence, or illegal activities.
Include firearms, ammunition, explosives, or related items.
Are regulated or controlled substances, including illegal drugs, prescription medications, or hazardous materials.
Are counterfeit, unauthorized copies, or otherwise infringe on intellectual property rights.
Violate consumer safety regulations or pose health and safety risks.
Are explicitly adult-oriented or sexually explicit materials.
av | nu reserves the right to remove any item or seller from the platform at our sole discretion if we determine products violate these guidelines.
4. Seller Responsibilities
Accurate Listings: Sellers must accurately represent products, prices, and descriptions. Misleading, deceptive, or false claims are prohibited.
Inventory Management: Sellers must ensure listed items are available and ready to ship within the promised timeframe.
Shipping and Customer Communication: Sellers are responsible for promptly shipping products and clearly communicating tracking and delivery information.
Customer Service and Returns: Sellers are responsible for handling customer inquiries, returns, refunds, and disputes promptly and fairly.
5. Fraud and Platform Integrity
The integrity of av | nu’s marketplace is essential. Fraudulent or deceptive activity is strictly prohibited, including but not limited to:
Manipulating, fabricating, or falsifying product reviews or ratings for your own products or those of competitors.
Misleading product listings or claims.
Any suspicious or unauthorized transactions or financial practices.
We reserve the right, at our sole discretion, to immediately suspend or permanently remove Sellers engaging in fraudulent or suspicious activity.
6. Fees and Payments
av | nu charges Sellers a fixed marketplace commission fee for each completed transaction, as outlined separately in our pricing structure.
Sellers may also opt into additional promotional or advertising services on the Platform, subject to associated costs clearly outlined beforehand.
av | nu will process all payments securely via a third-party payment processor (such as Stripe). Sellers agree to adhere to payment processors' terms and conditions.
7. Intellectual Property
Sellers retain ownership and rights to all product images, descriptions, logos, trademarks, and related intellectual property shared on av | nu.
By listing products on av | nu, Sellers grant av | nu a non-exclusive, royalty-free license to use, display, reproduce, and promote such content solely for operating and marketing the platform.
8. Limitation of Liability
av | nu acts only as a marketplace facilitator and assumes no responsibility or liability for the products sold, product condition, quality, safety, legality, accuracy of listings, shipping delays, disputes, or other seller-related issues.
Buyers and Sellers agree to resolve disputes directly. av | nu is not obligated to mediate but reserves the right to assist in disputes at its discretion.
Under no circumstances shall av | nu be liable for any indirect, incidental, special, consequential, or punitive damages related to the use of the platform or products sold through it.
9. Indemnification
You agree to indemnify, defend, and hold harmless av | nu, its affiliates, directors, employees, and agents from any claims, losses, damages, liabilities, costs, and expenses (including attorneys' fees) arising from your use of the platform, products sold, content shared, violations of these Terms, or infringement of third-party rights.
10. Account Termination
av | nu reserves the right, at our sole discretion, to terminate or suspend user accounts for:
Violation of these Terms or related policies.
Suspicion of fraudulent, illegal, or harmful activity.
Any activity determined by av | nu to be detrimental to our marketplace or users.
11. Changes to Terms
We may modify these Terms occasionally. If significant changes are made, we will notify you via email or platform notice. Your continued use of av | nu after notification indicates your acceptance of the updated Terms.
12. Governing Law
These Terms and any disputes related to them or the av | nu platform shall be governed by and construed in accordance with the laws of the jurisdiction in which av | nu is legally registered, without regard to conflict of law principles.
13. Contact Us
If you have any questions regarding these Terms, please contact us:Email: support@shopavnu.com
Acknowledgment
By using av | nu, you acknowledge that you have read, understood, and agree to these Terms and Conditions. You agree that your electronic acceptance constitutes your binding agreement and intent to be bound by these Terms.