User Terms

Last updated: September 6, 2026

avnu, LLC

Welcome to avnu. These Consumer Terms of Service (“Terms”) govern your access to and use of the avnu website, mobile applications, and related services (collectively, the “Platform”).

The Platform is operated by avnu, LLC, a Utah limited liability company (“avnu,” “we,” “us,” or “our”).

When you accept these Terms in connection with an account or purchase, they form an agreement between you and avnu. The Shipping and Returns policy and Acceptable Use Policy are incorporated into these Terms. The Privacy Policy explains our data practices; accepting these Terms is not consent to optional advertising or other processing that requires separate consent.

If you do not agree, please do not use the Platform.

1. What avnu Is (and Is Not)

avnu operates a curated online marketplace that helps shoppers discover and purchase products from independent brands.

Important clarifications:

  • avnu is not the seller of products
  • Each product is sold directly by the merchant brand
  • Each merchant is the Seller of Record
  • avnu does not manufacture, inspect, warehouse, package, ship, deliver, or take possession of products
  • avnu does not physically handle returns

The merchant identified for each product is responsible for selling and fulfilling that product. avnu provides marketplace services and the customer-support and refund-processing functions described in these Terms. avnu does not take title to products. This arrangement does not exclude avnu’s own commitments or duties imposed by law.

2. Your Relationship With Merchants

When you place an order through the Platform:

  • You are purchasing directly from the merchant
  • The merchant is responsible for:
  • Product descriptions and accuracy
  • Product quality and safety
  • Order fulfillment and shipment
  • Accepting and evaluating returns

For order, delivery, or refund assistance, contact support@shopavnu.com. avnu will help coordinate with the merchant and review policy-related complaints. You do not waive valid consumer remedies because a merchant fulfills the order.

3. Account Eligibility & Responsibilities

You must be at least 18 years old to make purchases.

You agree to:

  • Provide accurate information
  • Maintain the security of your login credentials
  • Use the Platform lawfully and in good faith

avnu may suspend or terminate accounts for violations of these Terms.

4. Orders, Pricing & Availability

  • Product listings, pricing, and availability are set by merchants
  • Prices and availability may change for future orders; completed purchases remain subject to the terms agreed at checkout
  • avnu does not guarantee listings are error-free

Material charges and purchase conditions must be disclosed before you submit an order. If an order cannot be fulfilled because of an error or unavailability, we will notify you and arrange a prompt refund of amounts paid for the cancelled portion. We will not charge a higher replacement price without your agreement.

5. Payments & Taxes

Payments are processed through third-party payment processors (such as Stripe).

  • Sales tax may be collected as required by law
  • avnu may calculate, collect, and remit taxes on behalf of merchants where required
  • Payment-provider processing times may vary; avnu remains responsible for its own payment and refund commitments and any duties imposed by law

6. Shipping & Delivery

  • Orders are fulfilled and shipped by merchants, not by avnu
  • Each merchant sets its own shipping policy, including shipping methods, handling times, delivery estimates, charges, and destination restrictions; the applicable policy is clearly shown at checkout before you submit payment
  • The Shipping and Returns policy explains the marketplace process. Merchant-specific shipping terms apply to the relevant items in your order, so different merchants may have different charges and delivery schedules. There is no marketplace-wide flat shipping charge, free-shipping threshold, dispatch deadline, or required outbound carrier unless expressly offered for the relevant purchase. Estimates do not remove your cancellation or refund rights

Contact support@shopavnu.com promptly for help with:

  • Carrier delays
  • Shipping errors
  • Lost or damaged packages
  • Incorrect shipping information provided by you

7. Returns & Refunds

7.1 Returns

You may request an eligible return within 30 calendar days after delivery. The Shipping and Returns policy explains how to start a return, return shipping costs, refund amounts, and timing. A merchant may offer more generous terms, disclosed before purchase, but cannot reduce this minimum or its covered categories.

All merchants must accept returns for:

  • Items in new condition with their original tags (if originally supplied with tags)
  • Defective or damaged items
  • Incorrect items or items not as described

Submit a return request directly on our website; avnu provides a return label and instructions for shipment to the merchant. Who pays return shipping varies by the merchant’s policy disclosed before purchase; a provided label is not necessarily free. Any customer-paid label charge or refund deduction will be disclosed before label use. There are no restocking fees. Exchanges are available only where the merchant offers them under its disclosed terms, and do not replace a valid refund without your agreement. New-condition and original-tag requirements apply to change-of-mind returns, not valid damaged, defective, incorrect, or misdescribed-item claims. A timely request remains timely while you await instructions. Statutory and warranty rights, including any legally required return-cost coverage, are preserved.

7.2 Refund Processing

Once a returned item is received and approved by the merchant:

  • avnu will process the refund on the merchant’s behalf
  • Refunds are issued to the original payment method
  • Processing times may vary depending on your financial institution

A merchant’s decision must follow the applicable policy and law. Contact support@shopavnu.com to request review of a denial or a delayed refund. Merchant inaction does not cancel a valid refund entitlement. Refunds are not conditional on carrier reimbursement.

8. Product Safety & Disclaimers

Products sold on avnu are offered by independent merchants.

avnu does not:

  • Inspect or test products
  • Guarantee regulatory compliance
  • Provide warranties on products
  • Endorse or adopt any statements, representations, or warranties made by merchants

You agree that:

  • Use products according to their instructions and warnings, and stop using a product if it appears unsafe
  • Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded, including applicable product-safety, warranty, or refund rights

9. Platform Availability

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.”

avnu does not guarantee that the Platform will be uninterrupted, secure, error-free, or free from viruses or other harmful components.

10. Content & Intellectual Property

All Platform content (excluding merchant and user content) is owned by avnu or its licensors.

You retain ownership of your reviews, photos, and other submitted content. You grant avnu a non-exclusive, royalty-free license to display, reproduce, and reasonably format it to operate and promote the Platform, subject to the Privacy Policy and applicable law. This is not a transfer of ownership and does not permit misleading edits or endorsements.

11. Prohibited Conduct

You may not:

  • Post false, misleading, or deceptive content
  • Submit fake or manipulated reviews, undisclosed incentivized reviews, or reviews whose incentive depends on a particular positive or negative sentiment
  • Engage in harassment, hate speech, or discriminatory behavior
  • Interfere with Platform functionality
  • Violate applicable laws or third-party rights

avnu may remove content or suspend access for violations of these Terms or the Acceptable Use Policy. Honest negative reviews, lawful consumer complaints, and reports to regulators are not prohibited or penalized.

12. Disclaimer of Warranties

TO THE EXTENT PERMITTED BY LAW, avnu DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT IN THE PLATFORM. This does not exclude non-waivable consumer rights, merchant or manufacturer warranties, or avnu’s express commitments.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • avnu SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • avnu TOTAL LIABILITY SHALL NOT EXCEED $100 OR THE AMOUNT YOU PAID TO avnu IN THE PAST 12 MONTHS, WHICHEVER IS GREATER

Subject to the following exclusions from these limitations, merchants are responsible for:

  • Product defects
  • Merchant actions or omissions
  • Shipping or fulfillment issues

14. Indemnification

To the extent permitted by law, you agree to indemnify avnu for third-party claims caused by your unlawful conduct or material breach, including:

  • Your misuse of the Platform
  • Your violation of these Terms
  • Your infringement of third-party rights

15. Arbitration & Class Action Waiver

Any dispute arising out of or relating to these Terms shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

  • Any hearing location or remote proceeding will be determined under the AAA Consumer Arbitration Rules and applicable law; you will not be required to travel to Utah contrary to those protections
  • Class and representative actions are waived
  • Arbitration fees will be allocated in accordance with the AAA Consumer Arbitration Rules

You may opt out of arbitration by emailing info@shopavnu.com within 30 days of first accepting these Terms. Include your name, account email, and a statement that you opt out of arbitration. Opting out does not affect the other Terms.

Nothing in this section prevents an eligible small-claims action, a report to a government agency, or any claim or remedy that applicable law does not permit to be waived or required to be arbitrated. The Federal Arbitration Act governs this arbitration provision. If AAA declines to administer because avnu has not satisfied its applicable consumer requirements, this provision does not prevent you from pursuing a claim in a court with jurisdiction.

16. Force Majeure

Events beyond reasonable control may affect service or delivery, including natural disasters, carrier disruptions, outages, regulatory actions, or labor disputes. This does not eliminate applicable delay notices, cancellation rights, refunds, or other non-waivable remedies.

17. Governing Law

These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles.

18. Modifications & Entire Agreement

We may update these Terms prospectively and will provide notice of material changes and obtain agreement where required. Updated terms do not retroactively reduce rights relating to an existing order or dispute.

These Terms and incorporated policies govern your use of the Platform. Mandatory law controls, and the Shipping and Returns policy controls specific shipping and return matters without reducing non-waivable rights. The warranty disclaimers, liability limits, and indemnity do not exclude required refunds, fraud, willful misconduct, or liability that cannot legally be limited; you are not required to indemnify avnu for avnu’s own wrongful conduct. If a provision is unenforceable, the remainder remains effective to the extent permitted by law. Contact: avnu, LLC, info@shopavnu.com; order assistance: support@shopavnu.com.

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