Effective Date: 3/25/2025
Welcome to av | nu, LLC (“Company,” “we,” “our,” or “us”). Your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services.
By using av | nu, you agree to the terms outlined below. If you have any questions, contact us at privacy@shopavnu.com.
1. Information We Collect
A. Information You Provide to UsWe collect personal information you voluntarily provide, including:
Account Information – Name, email, phone number, and password when creating an account.
Seller Information – Business name, product listings, and payment details for payouts.
Transaction Data – Payment details (processed via Stripe), billing/shipping address, and purchase history.
Communications – Messages with customer support or other av | nu interactions.
B. Information Collected AutomaticallyWhen using av | nu, we automatically collect:
Device & Browser Information – IP address, device type, browser version, and referring URLs.
Usage Data – Pages visited, time spent, purchase behavior, and engagement with recommendations.
Cookies & Tracking Technologies – We use cookies and analytics tools to improve your experience.
C. Information from Third PartiesWe may receive data from:
Shopify/WooCommerce Integrations – Product details, transactions, fulfillment updates.
Advertising & Analytics Providers – Insights on traffic sources and user interactions.
2. How We Use Your InformationWe use the data collected to:
✔️ Provide and improve our marketplace experience.
✔️ Personalize product recommendations and search results.
✔️ Process payments and facilitate secure transactions.
✔️ Prevent fraud, enforce policies, and protect users.
✔️ Send updates, promotions, and service notifications.
✔️ Analyze trends and enhance platform performance.
3. How We Share Your Information
We do not sell your personal data. However, we share information in these cases:
With Sellers – Order details are shared with sellers to fulfill purchases.
With Service Providers – Payment processors (Stripe), hosting services, and analytics platforms.
For Legal Compliance & Security – If required by law, for fraud prevention, or to protect av | nu and its users.
4. Data Retention PolicyWe retain personal data only for as long as necessary:
Active users – Your data is kept while you use our services.
Inactive users – After 12 months of inactivity, we anonymize or delete personal data unless required by law.
Order & transaction data – Retained for a minimum of 5 years to comply with financial regulations.You may request data deletion at any time by contacting us at privacy@shopavnu.com.
5. Your Privacy Choices
You have control over your data:
Manage Cookies – Adjust browser settings to block cookies.
Update Account Info – Edit or delete your personal details anytime.
Marketing Preferences – Unsubscribe from promotional emails.
Request Data Access or Deletion – Email us at privacy@shopavnu.com to request your data or account removal.
6. Data Security Measures
We implement industry-standard security to protect your data:
✔️ AES-256 encryption for sensitive data storage.
✔️ Multi-Factor Authentication (MFA) for seller accounts.
✔️ Regular security audits and vulnerability assessments.
✔️ PCI DSS compliance for all payment processing.
✔️ Automated fraud detection to prevent unauthorized transactions.Despite these efforts, no system is 100% secure. If a breach occurs, affected users will be notified within 72 hours.
7. Third-Party Integrations & Links
av | nu integrates with Shopify, WooCommerce, Stripe, and analytics providers. When using these third-party services, their privacy policies apply. We encourage users to review them before connecting accounts.
8. Seller & Buyer Data Handling
We differentiate data handling between sellers and buyers:
Buyer Data: Shared only with the seller for order fulfillment. Sellers cannot sell, or reuse this data.
Seller Data: Used for payouts, store analytics, and marketplace visibility.If a seller violates these terms, their access to av | nu will be revoked.
9. Policy Violation Reporting & Enforcement
Users can report policy violations to privacy@shopavnu.com. If a seller is found violating policies (e.g., listing prohibited items, engaging in fraudulent practices), av | nu may:
✔️ Issue a warning or temporary restriction.
✔️ Remove the violating product(s) from the marketplace.
✔️ Suspend or permanently ban the seller.
10. Children's Privacy
av | nu is not intended for users under 13 years old. If we discover a child’s data has been collected, we will delete it immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. If significant changes occur, we will notify users by:
✔️ Updating the Effective Date above.
✔️ Sending an email notification to registered users.
✔️ Posting a notice on the website.Continued use of av | nu after updates constitutes acceptance of the revised policy.
12. Contact Us
For any privacy-related questions or concerns, contact us:
Email: privacy@shopavnu.com