Return and Refund Policy

1. Thirty-day returns

For non-perishable items, you may request a return within 30 calendar days after delivery. That is the baseline: a merchant may offer a longer window, such as 60 days. Each item’s window is shown on its product page, in your cart and at checkout, and the window shown when you bought applies to your order. Each merchant’s current terms are listed at the end of this policy.

All merchants must accept returns for products in new condition with their original tags (if originally supplied with tags), and for products that arrive damaged, defective, incorrect, or materially different from their description. New-condition and original-tag requirements do not apply to valid damaged, defective, incorrect, or misdescribed-product claims. Please report problems promptly and provide reasonable supporting information. Statutory rights, recalls, and applicable warranties may provide remedies beyond the return period.

A merchant may offer a longer return period or other more generous terms, which must be clearly disclosed before purchase and honored for your order. No merchant may reduce the minimum 30-day return-request period or its covered categories through a final-sale restriction or other conflicting condition.

Perishable items are the one exception. They’re marked “Perishable · final sale” in your cart and at checkout, and they can’t be returned. If a perishable item arrives damaged or defective, or you receive the wrong item, you can get a refund within 15 days of delivery.

2. How to request and send a return

Submit your return request directly on our website, identifying your order, the item, and the reason for return. If you need assistance, email returns@shopavnu.com or support@shopavnu.com. For damaged or incorrect items, photos of the item and packaging can help us resolve the issue; do not send sensitive payment information.

avnu provides a prepaid UPS return label and instructions, including the merchant’s return address. Use the provided label to return the item directly to the merchant; do not send goods to avnu’s business mailing address or an unconfirmed address. Keep proof of shipment and tracking until your refund arrives. A request submitted within the applicable return period remains timely while you await our instructions; our response time will not shorten your return rights.

3. Return shipping

Unless the merchant covers it, you pay for return shipping on a change-of-mind return: avnu provides a prepaid UPS label and deducts the actual cost of that label from your refund. The cost depends on the package and where it is going. The exact amount is shown when the label is created, before you use it. Merchants that cover return shipping show “Free return label” on their product pages and at checkout, and are marked “Free” in the table below.

Return shipping is always free for items that arrive damaged, defective, incorrect, or not as described. Merchant policies do not override applicable law, including any requirement to cover return shipping.

4. Restocking fees

A merchant may charge a restocking fee on returned items. The fee and the resulting refund are shown before you submit a return request, and the fee is waived for damaged, defective, wrong, or not-as-described items. Merchants that charge one are shown in the table below, and the fee is shown on the product page, in your cart and at checkout before you pay.

5. Exchanges

You can exchange an item for a different product from the same merchant within that item’s return window. To start an exchange, email returns@shopavnu.com with your order number and the item you would like instead; the online return form is for refunds. You are never required to accept an exchange instead of a refund to which you are entitled.

6. Refunds

The merchant will inspect a received return and communicate a policy-based decision within five business days. Approved refunds are issued to the original payment method. Allow 5–10 business days after the merchant receives the return for the refund to appear; bank processing may vary. Contact support@shopavnu.com if it has not appeared within that period. Refunds required sooner by law will be processed within the applicable deadline.

A refund covers the item price and the sales tax on it, minus any disclosed restocking fee and, on a change-of-mind return, the return label cost unless the merchant covers it. Original outbound shipping charges are not refunded for change-of-mind returns unless the merchant’s more generous terms or law provide otherwise. For an error, defect, or non-delivery, the refund includes the applicable original shipping charges and taxes as required. We will explain any partial-order allocation; no undisclosed handling or processing fee will be deducted.

You may ask avnu to review a denial or delay. A merchant’s inaction or departure from the marketplace does not extinguish a valid refund. We will explain the reason for any denial and the applicable policy. A refund will not be replaced with store credit without your agreement, unless permitted by applicable law.

7. Each merchant’s return terms

Every merchant meets the baseline for non-perishable items: at least 30 days, return shipping at the label’s actual cost (deducted from your refund) unless marked “Free”, and exchanges within the window for another product from the same merchant. Merchants that sell only perishable items are marked final sale. These terms are read from each merchant’s saved settings, the same ones product pages and checkout use, and a new merchant is listed as soon as it’s approved.

8. Contact and applicable terms

Submit return requests directly on our website; for return assistance, email returns@shopavnu.com. Order assistance: support@shopavnu.com or (385) 200-1304. Business: avnu, LLC (Shop Avnu). Our business address is a mailing address only; please don’t send returns there.

This policy supplements the Terms of Service and sits alongside our Shipping Policy. Nothing here limits non-waivable consumer rights. The policy disclosed when you purchase governs that order; later revisions will not retroactively reduce your rights.